Interaction Coaching
Your managers coach maybe three calls a month. What about the other 97%?
AI analyzes every interaction - AI calls, call center recordings, and live sessions - and turns each one into a coaching opportunity.
Every AI call, call center recording, and live session is transcribed, scored, and turned into coaching feedback. Your managers see what to focus on. Your reps see exactly how to improve. No sampling - every conversation counts.
The Scenario
Your top rep closes at twice the rate of everyone else. You know she does something different on calls, but nobody can pinpoint what. Meanwhile, your new hires are making the same mistakes every week.
Managers review two or three calls per rep per month, if they have time. That leaves the vast majority of conversations unanalyzed. Top performers' techniques stay hidden. Underperformers don't know what to fix.
Process
How It Works
Analyze
Every interaction is transcribed, tagged, and scored - whether it's an AI call, a recording, or a live session. Tone, talk ratio, sentiment, objection handling, and compliance are all captured automatically.
Benchmark
Each rep's performance is compared to your top performers' behavioral patterns. The system creates personalized gap maps showing exactly what separates good from great.
Coach
Dynamic coaching plans generate specific assignments, language suggestions, and replay clips. For live sessions, coaching insights appear in real time as conversations unfold.
Track
Monitor improvement over time across individuals and teams. See which coaching makes the biggest impact and where to focus next.
Capabilities
What you get
Connected Modules
Works With In2ition
What You Get
100% interaction analysis - AI calls, recordings & live sessions
Performance benchmarking against top performers
Real-time coaching during live sessions
Compliance monitoring (TCPA, script adherence)
Manager dashboard with interaction clips & highlights
Integration with dialers (Aircall, RingCentral, Five9)
What if every conversation taught your team something?
See what your conversations are telling you. Book a 15-minute demo.