In2ition AI, Inc.
Effective Date: January 11, 2026
IMPORTANT: BY ACCESSING OR USING OUR SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SITE OR SERVICES.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and In2ition AI, Inc., a Delaware corporation ("Company," "we," "us," or "our"), governing your access to and use of our website at in2ition.ai (the "Site"), the In2ition AI Platform, the In2ition AI CRM, and all related services, features, and functionality (collectively, the "Services").
These Terms apply to all visitors, users, and others who access or use the Site or Services. By accessing or using the Site or Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
For Active Subscribed Users: If you have executed a Master Use Agreement ("MUA") or similar subscription agreement with In2ition AI, Inc., these Terms of Service are supplemental to and shall be read in conjunction with your MUA. In the event of any conflict between these Terms and your executed MUA, the terms of the MUA shall control with respect to the specific Services covered by that agreement.
These Terms govern: (a) your general use of the Site; (b) access to Services not specifically covered by an executed MUA; (c) trial or evaluation access to Services; and (d) any use of the Services by users who have not executed an MUA.
Specific service-level agreements, data processing terms, support terms, and pricing shall be governed by the applicable MUA for subscribed users.
You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services. By using the Site or Services, you represent and warrant that you meet these requirements.
If you are using the Services on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" and "your" will refer to both you individually and the entity.
If you create an account to access the Services, you are responsible for: maintaining the confidentiality of your account credentials; all activities that occur under your account; notifying us immediately of any unauthorized access or security breach; and ensuring that account access is limited to authorized personnel. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised.
The Site and Services are primarily intended for use within the United States. While access from other jurisdictions may be permitted, you are responsible for compliance with all applicable local laws. We make no representation that the Site or Services are appropriate or available for use in any particular jurisdiction.
You may use the Site and Services only for lawful purposes and in accordance with these Terms, any applicable MUA, and all applicable laws and regulations.
You agree that you will not:
If you use our AI voice, messaging, or communication features within the Services, you agree to:
You acknowledge that you are solely responsible for compliance with communications laws in your use of the Services. We reserve the right to suspend or terminate access if we believe you are violating applicable communications regulations.
Our AI Services utilize artificial intelligence and machine learning technologies to provide automated voice communication, chat responses, data analysis, and other functionality. AI-generated outputs are produced by automated systems and may not always be accurate, complete, or appropriate for your specific use case.
You acknowledge and agree that:
Our AI Services are provided through enterprise-grade platforms from SOC 2 Type II certified providers. Your data processed through AI Services: (a) is used only to provide the requested functionality; (b) is not used to train general AI models without your explicit consent; and (c) is processed transiently without persistent storage in AI systems beyond operational service logs. Additional data processing terms may be specified in your MUA.
You are solely responsible for reviewing, validating, and appropriately using any AI-generated outputs. You agree to implement appropriate human oversight for AI-assisted communications and decision-making, particularly in contexts involving healthcare, financial services, legal matters, or other regulated industries.
You retain ownership of any User Content you submit to the Services. By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, process, store, and transmit such content solely to provide the Services to you.
You represent and warrant that: you own or have the necessary rights to submit User Content; User Content does not infringe any third-party intellectual property or privacy rights; User Content complies with all applicable laws and regulations; and you have obtained all necessary consents for personal data included in User Content.
You may not submit User Content that: is unlawful, defamatory, obscene, or otherwise objectionable; infringes any patent, trademark, copyright, or other intellectual property right; contains viruses, malware, or other harmful code; violates the privacy or publicity rights of any third party; or contains sensitive personal data without proper authorization and safeguards.
Your use of the Site and Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.
By using our Services, you specifically consent to: the use of cookies, tracking pixels, and similar technologies for analytics and personalized marketing; identity resolution technology for visitor identification and outreach; processing of communications through AI systems, including voice recording and transcription; and outreach via voice, text, email, or digital communication when you accept cookies or submit information.
For more details, please review our Privacy Policy.
All Content, trademarks, service marks, trade names, logos, and intellectual property on the Site and within the Services (excluding User Content) are the exclusive property of In2ition AI, Inc. and its licensors. This includes all software, algorithms, AI models, user interfaces, designs, documentation, and proprietary methodologies.
Subject to your compliance with these Terms and any applicable MUA, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Services for your internal business purposes. This license does not include the right to: (a) modify, copy, or create derivative works; (b) reverse engineer or attempt to extract source code; (c) sublicense, sell, or transfer access; or (d) use the Services to develop competing products.
If you provide us with any feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use such Feedback for any purpose without obligation to you.
Violations of our intellectual property rights may result in legal action, including injunctive relief, monetary damages, and criminal prosecution where applicable. We actively monitor for unauthorized use of our intellectual property.
You agree to maintain the confidentiality of any non-public information disclosed to you in connection with the Services, including pricing, technical specifications, security documentation, and business information. This obligation does not apply to information that: (a) is or becomes publicly available through no fault of yours; (b) was known to you prior to disclosure; (c) is independently developed by you; or (d) is required to be disclosed by law.
The Site and Services may contain links to third-party websites, services, or integrations that are not owned or controlled by us. We are not responsible for the content, privacy practices, terms of use, or availability of any third-party services. Your use of third-party services is at your own risk and subject to the terms and policies of those third parties.
Our Services integrate with third-party AI providers, cloud infrastructure providers, and communication platforms. While we select providers that maintain appropriate security certifications, we are not responsible for the acts or omissions of these third parties except as expressly provided in an MUA.
Unless otherwise specified in an MUA, the Services are provided on an "as available" basis. We do not guarantee any specific level of availability, uptime, or performance. We may modify, suspend, or discontinue any aspect of the Services at any time without notice.
We may perform scheduled maintenance that temporarily affects Service availability. Where practicable, we will provide advance notice of scheduled maintenance through the Services or via email.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, labor disputes, government actions, power failures, internet disruptions, or failures of third-party service providers.
THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Without limiting the foregoing, we do not warrant that:
The Services, including AI-generated content, do not constitute professional advice (legal, medical, financial, tax, or otherwise). You should consult with qualified professionals before making decisions based on information obtained through the Services.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL IN2ITION AI, INC., OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100). THIS LIMITATION MAY BE MODIFIED BY THE TERMS OF AN EXECUTED MUA.
You acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and are a fundamental basis of the bargain between you and us. The Services would not be provided without such limitations.
You agree to defend, indemnify, and hold harmless In2ition AI, Inc., and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use of the Site or Services; your User Content; your violation of these Terms; your violation of any applicable law or regulation; your infringement of any third-party rights; and any claims arising from communications initiated through the Services.
These Terms are effective as of your first access to the Site or Services and continue until terminated.
You may terminate your use of the Site and Services at any time by discontinuing access. If you have an MUA, termination of your subscription is governed by that agreement.
We reserve the right to suspend or terminate your access to the Site and Services at any time, with or without cause, with or without notice. Reasons for termination may include violation of these Terms, fraudulent or illegal activity, non-payment, or discontinuation of the Services.
Upon termination, your right to use the Services immediately ceases. Sections that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, limitation of liability, indemnification, and dispute resolution provisions.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Delaware. The arbitrator's decision shall be final and binding.
YOU AGREE TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING.
Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting the revised Terms on the Site. We will indicate the date of the most recent update. For material changes, we may provide additional notice via email or through the Services. Your continued use of the Site or Services after any changes constitutes acceptance of the modified Terms.
These Terms, together with the Privacy Policy and any applicable MUA, constitute the entire agreement between you and us regarding the subject matter hereof and supersede all prior agreements and understandings.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction.
Notices to you may be provided via email to the address associated with your account or by posting on the Site. Notices to us must be sent to legal@in2ition.ai.
You agree to comply with all applicable export control laws and regulations. You may not access or use the Services if you are located in, or are a national or resident of, any country subject to U.S. trade sanctions.
For questions regarding these Terms, please contact us:
In2ition AI, Inc.
Legal Inquiries: legal@in2ition.ai
General Inquiries: info@in2ition.ai
Website: www.in2ition.ai
BY USING OUR SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS OF SERVICE.