Privacy Policy

2. Jurisdiction and Governing Law

This Privacy Policy and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any legal action or proceeding relating to this Privacy Policy shall be instituted exclusively in the state or federal courts located in Delaware.

3. Legal Compliance

This Privacy Policy is designed to comply with applicable data protection and privacy laws, including:

• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• General Data Protection Regulation (GDPR) for EU/EEA residents
• Telephone Consumer Protection Act (TCPA) for voice and SMS communications
• CAN-SPAM Act for email communications
• Health Insurance Portability and Accountability Act (HIPAA) where applicable under executed Business Associate Agreements
• Other applicable federal, state, and international privacy regulations

4. Information We Collect

4.1 Information You Provide Directly

We collect information you voluntarily provide when you interact with our Site or Services, including:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and account preferences
• Billing Information: Payment card details and billing address
• Business Information: Company name, job title, and professional details
• Form Submissions: Information provided through contact forms, demo requests, or service inquiries

4.2 Information Collected Automatically

When you visit our Site or use our Services, we automatically collect certain information, including:

• Device Information: IP address, browser type and version, operating system, device identifiers, and hardware attributes
• Usage Information: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths
• Location Information: Approximate geographic location based on IP address
• Log Data: Server logs, access times, and system activity

4.3 Communication Records

We collect and maintain records of communications conducted through our platforms, including:

• Voice call recordings and transcripts from AI voice agents and customer service interactions
• Text message and chat logs from conversational AI systems
• Email correspondence and messaging history
• Interaction metadata including timestamps, duration, and communication channel

4.4 Information from Third-Party Sources

We collect and enhance data from third-party sources to improve our Services and enable personalized outreach. This includes data obtained through identity data graph technology and data enrichment providers, which may include:

• Demographic and firmographic information
• Contact details and communication preferences
• Professional and business information
• Publicly available information from social media and business directories
• Consumer behavior and preference data

5. Tracking and Identification Technologies

5.1 Cookies and Tracking Pixels

We use cookies, web beacons, tracking pixels, and similar technologies to collect data and enhance your experience. These technologies enable us to:

• Analyze website traffic and user behavior patterns
• Improve website functionality and service delivery
• Enable targeted advertising and personalized outreach efforts
• Enhance user experience through customized content
• Support identity resolution and visitor identification
• Measure advertising effectiveness and campaign performance

5.2 Identity Resolution Technology

We utilize identity resolution technology, including identity data graph technology, to connect anonymous website visitors with known identities using first-party and third-party data sources. This technology enables us to understand who visits our websites and facilitates personalized marketing and outreach. Identity resolution may combine data from cookies, device fingerprinting, IP address matching, and third-party identity graphs to create or enhance visitor profiles.

5.3 Third-Party Data Sharing Through Pixel Tracking

This data sharing enables:

• Targeted advertising and retargeting campaigns across platforms
• Analytics and measurement services
• Identity resolution and data enrichment services
• Marketing automation and outreach services

You may disable cookies in your browser settings; however, this may limit your ability to use certain features of the Site and may not prevent all data collection.

6. Use of Artificial Intelligence in Communications

In2ition AI, Inc. employs artificial intelligence technologies across our communication platforms and Services.

6.1 AI-Powered Communication Channels

Our AI systems may be used for marketing, customer service, and outreach purposes through the following channels:

• Voice Calls: AI voice agents capable of making and receiving phone calls, conducting natural language conversations, scheduling appointments, qualifying leads, and transferring calls to human representatives
• SMS/Text Messaging: AI-powered conversational messaging systems
• WhatsApp: Automated and AI-assisted messaging through WhatsApp Business
• Email: AI-generated and AI-assisted email communications
• Web Chat: Conversational AI chatbots and virtual assistants
• Other Messaging Platforms: AI communications through additional digital channels as technology evolves

6.2 AI Disclosure

When you receive a call, message, or other communication from our systems, you may be interacting with an artificial intelligence agent rather than a human. Our AI agents will identify themselves as AI when required by applicable law or upon request.

6.3 AI Data Processing

We use AI for transcription, sentiment analysis, conversation analytics, and content generation. Our AI services are provided through enterprise-grade platforms from SOC 2 Type II certified providers. Customer data processed by AI services is not used to train AI models without explicit consent. AI processing is transient, with no persistent storage of conversation content in AI systems beyond operational service logs and records necessary for service delivery.

7. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our Services
• Communication: To contact you regarding your inquiries, orders, and use of our Services
• AI-Powered Outreach: To conduct personalized outreach via AI voice agents, automated messaging, and conversational AI systems on behalf of ourselves or our clients
• Marketing and Advertising: To provide you with personalized advertising, promotional content, and marketing communications across multiple channels
• Identity Resolution: To match, enhance, and supplement visitor data for marketing and sales purposes
• Analytics: To analyze user behavior, measure service effectiveness, and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Security: To detect, prevent, and address fraud, security issues, and technical problems

8. Marketing and Communications Consent

By providing consent through our website (including accepting cookies, submitting a form, or engaging with our Services), you expressly agree that we may contact you via email, text/SMS, WhatsApp, phone calls (including AI-powered voice calls), and other communication channels for marketing, promotional, and service-related purposes.

Consent may be obtained in writing, electronically, verbally during interactions with our Services, or through affirmative actions such as clicking consent buttons or accepting cookies.

You may withdraw consent and opt out of marketing communications at any time by following the opt-out instructions in the communication, replying STOP to SMS messages, requesting removal during an AI voice call, or contacting us at info@in2ition.ai.

9. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: Third-party vendors who assist with payment processing, data hosting, analytics, marketing, AI services, and other operational functions
• Advertising Partners: Third-party advertising platforms and networks for targeted marketing and retargeting campaigns
• Identity Resolution Partners: Data providers who assist with identity matching, data enrichment, and identity graph services
• Pixel Tracking Partners: Third-party vendors who receive data through tracking pixels and similar technologies when you consent to cookies
• Business Clients: When conducting outreach on behalf of engaged clients, we may share relevant information with those clients in accordance with our service agreements. Clients are responsible for maintaining compliance with applicable privacy laws.
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
• With Your Consent: When you have provided explicit consent to share your information

10. Your Privacy Rights

10.1 Rights Under CCPA/CPRA (California Residents)

If you are a California resident, you have the following rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information
• Right to Limit Use: Limit the use and disclosure of sensitive personal information
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

10.2 Rights Under GDPR (EU/EEA Residents)

If you are a resident of the European Union or European Economic Area, you have the following rights:

• Right of Access: Obtain confirmation and access to your personal data
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request restriction of processing of your personal data
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Object: Object to processing of your personal data for certain purposes
• Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing

10.3 Exercising Your Rights

To exercise any of your privacy rights, please contact us at legal@in2ition.ai. We will respond to verifiable requests within the timeframes required by applicable law.

11. Opt-Out Options

11.1 Cookies and Browser Settings

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may limit functionality on certain parts of our Site.

11.2 Universal Opt-Out from Interest-Based Advertising

You can opt out of interest-based advertising from participating companies through the Digital Advertising Alliance's opt-out tool at: www.aboutads.info/choices

This opt-out applies to participating advertising networks and will limit interest-based advertising across websites that participate in the DAA program. Note that opting out does not prevent all advertising — you will still see ads, but they may be less relevant to your interests.

11.3 Global Privacy Control (GPC) and Do Not Track

We operate in accordance with Global Privacy Control (GPC). When we detect a GPC signal from your browser, we will treat it as a valid request to opt out of the sale or sharing of your personal information under applicable laws, including the CCPA/CPRA. To learn more about GPC and how to enable it in your browser, visit globalprivacycontrol.org.

While our websites do not currently respond to legacy "Do Not Track" browser signals, we honor GPC signals as described above. You can also use the other opt-out mechanisms described in this section to limit tracking.

11.4 Marketing and AI Communications

You may opt out of marketing communications by: following the unsubscribe instructions in any marketing email; replying STOP to SMS messages; requesting to be placed on our do-not-call list during an AI voice call; or contacting us directly at info@in2ition.ai.

12. Data Security

We take the protection of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption of data in transit using TLS 1.3 and at rest using AES-256 encryption
• Multi-factor authentication for administrative access
• Role-based access controls limiting data access to authorized personnel
• Use of SOC 2 Type II certified infrastructure providers
• Regular security assessments and vulnerability testing
• Incident response procedures and breach notification protocols
• Employee training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

13. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

14. Children's Privacy

Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

15. International Data Transfers

Your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our Site or Services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

16. Third-Party Links and Services

Our Site may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the revised Privacy Policy on our Site with an updated effective date. Your continued use of the Site or Services after any changes signifies your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

19. Acknowledgment